Legal
Last updated: April 2026
Identity Alchemy reports are personalised digital products generated on demand. Because each report is created specifically for you upon payment, we operate a no-refund policy as a general rule — in line with standard practice for bespoke digital goods.
Your report is generated at the time of your order using the personal information you provide. Unlike a physical product that can be returned, a personalised PDF that has been generated and delivered cannot be "un-used." The cost of generation (AI processing, astrological computation, PDF rendering) is incurred at the moment of your purchase.
We will gladly resolve the following issues:
Non-delivery
If you paid but never received your report email (check your spam folder first), contact us and we will resend it or, if generation failed, issue a full refund.
Duplicate charge
If you were charged more than once for the same order, we will refund the duplicate amount promptly.
Wrong report delivered
If you received a different report type than what you ordered, we will generate and deliver the correct report at no additional charge.
Technical failure
If a confirmed technical error on our side prevented a usable report from being generated, we will offer a regeneration or refund at our discretion.
Cryptocurrency transactions are irreversible by nature. If your on-chain payment was confirmed but your order was not fulfilled, we will honour the exception conditions above. We cannot process blockchain refunds — any compensation for failed crypto orders will be issued as store credit or via an alternative payment method agreed upon by both parties.
If you believe your situation qualifies for an exception, please contact us within 7 days of your order date:
Please include your order reference number and a brief description of the issue. We aim to respond within 24 hours.
We ask that you contact us before initiating a chargeback or payment dispute. We are committed to fair resolution and will work with you directly. Fraudulent chargebacks for delivered reports may result in account restrictions.